Arpin.com has been completely redesigned to provide an enhanced customer experience that includes multiple contact and information options such as live chat, online appointment setting, visual inventory tool and a ballpark estimate feature.
The site also includes research and scheduling capabilities that customers may use for many of the ancillary services that are typically needed in conjunction with a move.
"When mapping out what we wanted to achieve in the revision of our consumer website, one of the top priorities was to be able to offer today's informed, self-directed customer the resources and multiple platforms from which they can choose to customise their experience with us," said Jeff Newcomer, Vice President of Agency Sales & Recruiting for Arpin Van Lines.
With the new Arpin.com, a customer may simply fill in some basic information fields - their origin and destination, anticipated move dates and the approximate size of their dwelling - and the system will generate a ballpark estimate, if requested. They may further customize their experience by using a visual inventory tool to select the furniture and other household items they wish to move. Customers may also ask to speak with an Arpin representative immediately, or scheduled for later, and select a preferred appointment time for a free in-home quote.
Additionally, users may take advantage of the MoveEasy dashboard to manage their own personalised pre-move checklist, which includes automated reminders at each stage of their move. The dashboard also provides an extensive concierge services tool which allows customers to shop for exclusive deals from telecommunications providers, set up their Internet and cable, change their mailing address, update their motor vehicle registration and switch utility companies, among other moving tasks.