Last year, Mark Burchell, President of the International Division, made the strategic decision to upgrade its ISO 9001:2008 Quality Management System certification to the latest ISO 2015 standards to get ahead of the September 2018 deadline. Certified organisations were allowed three years to complete the transformation to the new standards. 

“Led by Daniel Lawrence, Senior Director of Business Process, the quality team spent the last quarter of 2017 providing organisational guidance in relation to the requirements,” said Mark.  “After an extensive review of our quality management systems, our third-party auditors at The British Standards Institution (BSI) concluded that our management systems met all the updated requirements and certified our organisation to the new ISO 9001:2015.”  
 
Daniel explained that major changes to the ISO standards were made to take into account different challenges that businesses now face. “Increased globalisation has changed the way we do business and organisations often operate more complex supply chains, which means there are increased expectations from customers,” he said. “Leadership and management commitment are also major areas of increased focus in the new ISO standards.”

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