An independent report watchdog, Transport Focus, has highlighted the need for safe lorry parking and decent driver facilities when there are disruptions to cross-Channel services in Kent.

The group examined HGV drivers’ experiences during delays and questioned them about facilities they would like to see at the planned lorry area close to Junction 11 of the M20.

Drivers told Transport Focus that showers and toilets were a priority, plus high security parking and quality food outlets. Many said the area should be available to truck drivers at all times and not just during cross-Channel disruptions. They also wanted better information about waiting times via electronic roadside signs.

Natalie Chapman, Head of Policy for the Freight Transport Association (FTA) in London & South East said, “The findings by Transport Focus reinforce calls by FTA for an off-road solution to Operation Stack. Queuing vehicles on the motorway not only causes havoc to other motorists, residents and businesses, but it means that only very limited welfare facilities are available for drivers in the queue. Drivers want good quality basic facilities.

Photo: Natalie Chapman