Two Arpin Group companies have earned No.1 supplier satisfaction rankings among the largest suppliers of household goods shipment services, according to two relocation managers’ surveys released in May by independent research firm Trippel Survey & Research.

US domestic relocation programme administrators ranked Arpin Van Lines No.1 in ‘top block’ service for carriers with the highest/best evaluations. Arpin also secured the No.1 position in the key performance metric, ‘timeliness of invoices sent to you’, in the 15th Annual Relocation Managers’ Survey.

Meanwhile, corporate relocation managers, charged with facilitating international corporate mobility, ranked Arpin International Group No.1 in overall carrier satisfaction with an 8.89 on a 10-high scale, as reported in the 13th Annual Relocation Managers’ Survey.

“We are honoured to be ranked the number one carrier among corporate relocation managers in both our domestic and international lines of business,” said David Arpin, President and CEO of Arpin Group. “As a family-owned company that has existed for 117 years, we have always placed the customer first in all we do. Achieving this ranking is a signal to us that we are headed in the right direction, but it is not a time to rest. Keeping this leadership position means we must work even harder to listen to our customers, anticipate changes in the market and continue innovating.”

In 2016, Arpin Van Lines was rated No. 1 among the 10 largest suppliers of household goods shipment services ranked by ‘customer satisfaction,’ according to the 22nd Annual Nationwide Relocating Employee Survey©, also released by Trippel Survey & Research.