For the second year running, Arpin Van Lines has been rated number one among the 10 largest suppliers of household goods shipment services ranked by ‘customer satisfaction,’ according to the 23rd Annual Nationwide Relocating Employee Survey carried out by independent research firm Trippel Survey & Research, LLC. In May 2017, Arpin Van Lines and Arpin International Group were ranked first in supplier satisfaction by a separate Trippel survey.

Arpin Van Lines earned the highest moving industry score with an 8.62 out of 10 for customer satisfaction, showing a slight improvement over last year’s score of 8.47. The company also garnered the number one rating in ‘top block percentage’ and ‘net satisfaction’ scores.

“Being named number one in customer satisfaction among the 10 largest moving companies for the second year in a row is a great honour and testament to the hard work of our employees,” said David Arpin, President and CEO of Arpin Van Lines. “We are still the only family-owned and operated franchise-system represented in this survey and we treat our customers with the same level of care and attention as we would our own family members. That heritage and philosophy are a big part of our success.”

A total of 6,647 employees were surveyed covering a range of moving industry providers including household goods shippers, relocation management companies and relocation mortgage entities.

The 23rd Annual Nationwide Relocating Employee Survey was conducted over a six-month period ending on June 30, 2017. The overall purpose of the annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the USA regarding their level of satisfaction with external relocation service providers.