Live-chat service provider Yomdel has announced it will be cutting its charges by 25% during the coronavirus emergency.

The company has also said it will remove set-up charges and waive long-term commitments on all new business. Yomdel normally charges a set-up fee of between £300 and £500 depending on the service required. All current customers will also be given a 25% reduction across the board on their live chat services.

Yomdel says it hopes by reducing its charges, more removal companies will be able to remain available to their customers 24/7 even when direct contact is limited.

The system works in a similar way to a chatbot but crucially uses real people, fully briefed by the moving company, to answer questions and engage with website visitors. As a result, the number of engagements converted into solid leads, according to Yomdel, is around 40%.

A spokesperson for Yomdel said, “We are an ethical people-based business. Fully managed 24/7 live chat needs operators and we need to pay their salaries, and this reduction takes us below our cost base. But we want to do our bit, to protect the livelihoods of our clients, staff, friends and partners through the difficult times ahead.”

Yomdel was founded by Andy Soloman in 2014 offering live-chat services to estate agents.  The company extended its services to the removals industry in August 2019.

Why Yomdel Has Slashed Its Prices from Yomdel on Vimeo.