Suddath in the USA has announced the launch of NXTPoint Final Mile, a new business line for the delivery of over-dimensional, heavy goods.

The company says that the new service meets the needs of clients and end consumers requiring flexible, customised options for the delivery of such additional items as furniture/case goods, mattresses, exercise equipment and electronics.

Service options range from to-the-door delivery to white-glove-level assistance, as well as reverse logistics for managing removals and returns.

A surge in e-commerce sales continues to fuel demand for last mile services, with industry indicators predicting the global market to grow from US $108 billion in 2020 to over US $200 billion by 2027. In this highly competitive and fluid environment, many retailers struggle to find a final mile carrier that can consistently meet their quality standards, offer a range of flexible delivery and installation options, and quickly scale along with rapidly changing market conditions and order volumes.

NXTPoint Final Mile uses Synoptic, a proprietary order management and delivery tracking technology platform. Using Synoptic, NXTPoint clients and their end customers can track the progress of an order from warehouse departure to successful delivery confirmation. Client-focussed features also include customizable dashboards, reporting metrics and workflows that adjust to immediately track and resolve any unexpected issues that may arise along the last mile delivery process.

“Our technology solution is a game-changer in this space, giving all parties access to the same information and updates in real time, allowing us to adapt and respond to any changes in a fraction of the time it takes other delivery companies,” said NXTPoint Final Mile Vice President and General Manager, Ron Borgman.  “The experience during the last mile delivery process can significantly influence whether consumers have a negative or positive view of the brands they buy from. It’s our job to delight our clients and their customers in those critical moments that matter the most.”

For additional information, see NXTPoint Final Mile.