Aires in the USA has won the Gold Stevie Award in the ‘Customer Service Success – Other Service Industries’ category.

The company also won a Silver Stevie Award in the ‘Best Use of Thought Leadership in Customer Service’ category. Winners at the 18th annual Stevie Awards for Sales & Customer Service were determined by the average scores of more than 200 professionals worldwide in a formal judging process.

“We are honoured that the prestigious Stevie Awards organisation recognises the work we do to truly understand what our clients and their relocating employees need,” said Andrew Meadowcroft, Aires Vice President of Customer Experience. “We strive to provide a personalised experience, targeting service excellence rather than just satisfaction.”

The Silver Stevie Award for ‘Best Use of Thought Leadership’ recognises Aires’ unique Mobility101 program. Mobility101 is a two-day course on the fundamentals of both international and US domestic mobility, offered to all clients to ensure a broad understanding of global mobility.

“Twelve years ago, we created this program to help educate our clients on the basics of global mobility,” said Stacy Baker, Aires Manager, Consulting Services. “Since then, we have worked hard to improve and evolve Mobility101, and it continues to grow and reach more professionals each year. I am proud of all the teams that have helped make our Mobility101 a success and look forward to continuing to deliver this fantastic programme.”

One judge in the process stated, “Aires' Mobility101 training program exemplifies thought leadership in the global mobility industry. This initiative not only enhances the understanding of complex relocation processes but also demonstrates Aires' commitment to excellence and client empowerment. Transitioning to a virtual format has significantly increased accessibility and participation, showcasing Aires' adaptability and focus on continuous improvement. Expanding the programme to include advanced classes indicates Aires' dedication to fostering industry expertise.”

Details about the Stevie Awards for Sales & Customer Service and the complete lists of Stevie Award winners are available here.