Crown World Mobility has announced a refocussed senior leadership structure. Liana Ciatto has been named VP of account management, while Nick Sutton has accepted the position of VP of global business development.
They will report directly to Curt Smith, Group Vice President of Crown World Mobility, and will work alongside the VP of Customer Experience, Paula Kupka. Paula was appointed earlier this year to evaluate and improve service delivery processes.
Curt Smith said, “We are delighted to have Liana and Nick join our leadership team and look forward to their contributions in both nurturing and building client relationships on a global scale. Working alongside our VP of Customer Experience, I’m confident our refocussed leadership team will achieve and exceed targets for growth, retention and service delivery.”
Liana Ciatto’s career in account management has been focussed on supporting Fortune 500 multinational corporations. In her new role, she is responsible for defining the account management blueprint for the company’s global team, forging strategic relationships and spearheading innovation, enhancing value for clients.
Liana said, “The account management function is core to our growth strategy. I am really excited and committed to the opportunity of working with our teams to help them reach new levels of success.”
Nick Sutton brings an outstanding track record of growing Crown World Mobility’s business since joining the Australian operation in 2015. With 16 years of mobility experience, his core focus has been partnering with corporations to build best-in-class mobility programmes and the service delivery models required to support them. His new role will see him lead strategic growth across the company’s sales teams and attracting new business on a global scale.
“I am very excited to be joining the leadership team and working with our sales team to deliver the next phase of our growth,” said Nick. “We have a fantastic opportunity to capitalise on a dynamic and changing market, leveraging our strategic innovations and consultative approach to deliver solutions that offer real value to our customers.”
Both Nick and Liana are based in the UK. Nick has already relocated his family from Australia and Liana will join him from Hong Kong later this year.
Pictures: Paula Kupka, Liana Ciatto, Curt Smith and Nick Sutton