Global relocation specialist Aires has announced the promotion of Andrew Meadowcroft to vice president of customer experience. In this new role, he will provide strategic oversight to all client services as they relate to people, process, and technology while ensuring global consistency in corporate customer experience.

Andrew will also participate in IT initiatives to ensure client satisfaction, coaching staff and serve as a cultural ambassador for Aires.

Aires President Joleen Lauffer said, “In each of his roles at Aires, Andrew has always displayed a strong passion for providing exceptional service to our clients. He brings a wealth of knowledge and experience and we look forward to the impact that he will have on our organisation in this new role as vice president of customer experience.”

Andrew joined Aires in 2015 and has served as global client services manager, global operations and technology manager, and most recently, director of EMEA operations.

“Aires has shown great investment in my professional development over the last seven years,” said Andrew. “We’ve built a fast-growing EMEA region based on excellence, passion, and dedication to our customers. I am now thrilled at the opportunity to apply those experiences to help lead the company in customer experience. Being able to fully understand each interaction our customers have with our brand is integral to our ongoing ability to survive and thrive. Aires has built such a strong reputation in our market space, so I feel a deep privilege to help us on that path.”

Photo: Andrew Meadowcroft.